Published on 03/07/2023
SHARE
As an employer, you are at the heart of everything we do for you and your employees. But are we actually meeting your needs?
To find out, we ran a survey this spring, and we're keen to tell you more about the results.
What you value
You expect an insurer to be there when you need it. However, in this rapidly changing digital world, people quickly get the feeling that their insurance adviser has disappeared off the face of the earth...Fortunately, that's not the case with AG Employee Benefits! We provide just the right mix of high-performance digital tools and friendly, personal contact. Not only yesterday, but also today and tomorrow. The survey shows that we are doing well in this area. Yes, you do see us as a phygital insurer!
Of course, we also delved deeper into areas for improvement. Because our ultimate objective is to increase your satisfaction. Our day-to-day services continue to play an important role in overall satisfaction.
The time we take to answer specific questions, process premiums and refund medical expenses is something we need to work on. So we clearly know where we need to take things up a notch.
Help us be more on the ball.
Would you be interested in sharing your views with us regularly? Then our EB Lab is the place to be. This is where we experiment and test new things – and we want you to be a part of it.
Our mission is to offer you the right support to manage your insurance and communicate the benefits you offer to your employees through AG. And so, we want to provide you with comprehensive services and communications, along with user-friendly digital tools.
- You can be among the first to test out the new features of My Global Benefits, the AG Health app and EB Online.
- Tell us what you think of our communications. Are they clear enough?
- Tell us how you want to be informed.
You are always free to choose whether to take part in a challenge or not – there's no cost or obligation. However, we do ask you to take part in at least three challenges a year. That way, you are helping us to develop and evaluate innovative employee benefits.
- The session topic
- The time you need to complete the challenge
- What we can take away from the session
| ![]() |
We'd like to thank you for your trust and hope that you'll continue to be satisfied with AG in the future. If you have any questions about our services or are interested in helping us try out new services, please don't hesitate to contact your usual AG contact. |