This is why we asked you to fill out a satisfaction survey this past June and July. You rated our approach and our service offer during the crisis favourably, and we thank you for the nod of appreciation. The survey results also identified a number of challenges that you are facing in the area of employee benefits. Read on to find out more about these different challenges and how AG can help you overcome them.
51% of the survey respondents, understanding employee benefits products is a challenge. It’s true that the intricacies of group insurance and healthcare insurance are complicated to understand. On our website, we explain the technical terms commonly used in the sector and
our products in plain, user-friendly language.
Even if employee benefits products are still difficult to understand,
95% of the survey respondents are satisfied with our products.
products meet your expectations.
You view the
offer as extensive, complete and of good quality.
You like the
opportunity to offer your staff members a complete package.
You also positively rated your interactions with
your contact person(s). High scoring areas include the quality of the information provided and the availability of your representative(s), even in these unprecedented times. On the downside, the time it takes to process requests is often too long. We are aware of this and are working on solutions to reduce our turnaround time.
of the survey respondents find it complicated to clearly communicate what's included in their fringe benefits package.
No wonder so many employers have taken a liking to My Global Benefits.
99% of our clients
see it as a good solution to communicate their fringe benefits to their employees. Via this platform, your staff members can check all of the AG insurance covers that you have taken out for them. This way,
they are more aware of the benefits you so generously provide.
36% of the survey respondents feel that it’s important to
keep up to date with the latest news and legislative changes in the area of employee benefits.
Many of you commented on AG's proactive approach to communication during the crisis. It’s true that we made a point of informing you of crisis-related legislative changes. For example, we added
FAQs to help you manage your group insurance and healthcare plans. Now more than ever, we need to keep you informed of any legislative changes and the main group insurance-related topics.
86% of the respondents believe that AG truly deserves its "Supporter of your employees" tagline. Rest assured that despite the current public health crisis and the second wave threatening our economy, AG will continue to be a supporter of your employees. How? By continuing to share information on topics of interest to you, developing our My Global Benefits platform and reducing our processing times.